Orders ship on business days Monday thru Thursday to prevent melt. We monitor weather and transit time to determine when we can ship, to ensure the chocolate arrives to you safely. If temperatures are too hot we reserve the right to hold your order until it is cooler.
Bar & Cocoa subscriptions ship early in the second week of every month. Every shipment should arrive by the end of the same week. The cut off date is the 6th of each month. (But chat us up, we can often accommodate a few late orders!)
Subscription ordered: January 27th
First box shipped: Second Monday or Tuesday of February
Subscription ordered: February 5th
First box shipped: Second Monday or Tuesday of March
We utilize minimal eco-friendly packaging to ship each order. In the warmer months, we add ice and insulation to ensure your chocolate arrives in perfect condition. Our ice packs are 100% biodegradable. It helps if you keep an eye out on delivery days and bring in your package as soon as possible. We reserve the right to hold your order if temperature is above 100F.
We use USPS for most standard 3-5 day shipments and Fedex Express for priority 2 Day shipments for continental US orders. We ship anywhere almost anywhere in the world and shipping for international orders is calculated at checkout..
Bar & Cocoa is not responsible for delays resulting from mishandling by the shipping carrier. We reserve the right to change shipping methods at any time without notice.
Tracking numbers are emailed to you upon shipment. When in doubt, check your email or your store account. If you can't find it, we can resend it to you. Contact us using the form below or email [email protected]
We love shipping chocolate all around the world. Because of the costs associated with shipping internationally, all international orders are final sale. Please review your country's international custom and duties as we are not responsible for the payment of those fees. The club subscription is only available in the United States at this time.
We ship to over 220 countries usually via DHL Express. Shipping cost is dynamic, and calculated at checkout based on the total weight.
Please email us at [email protected] with your order number and a detailed account of your issue, and we will do our best to find a solution.
While we make every effort to ensure your chocolate arrives in perfect condition, mailing chocolate in warm weather comes with risk. If your order contains melted chocolate, send us a picture of the bars to info[at]barandcocoa.com within 24 hours of arrival. We will either refund your order, or replace your chocolate (depending on stock), or in the case of a subscription, add a free month.
Unfortunately, we do not accept returns. Chocolates are not refundable since they are a food item. However if you are unhappy for any reason, please email us within 14 days of receipt of your order at info[at]barandcocoa.com or call (877) 778-8599 and we'll do what we can to make it right.
If we haven't answered your questions here, or on our Help & Contact Us page, feel free to reach out anytime. Chat, email, or call.