Frequently Asked Questions

Questions about Bar & Cocoa? Read our FAQ, Shipping info, or contact us using the chat icon on the bottom.

How Do I Contact Bar & Cocoa?

Questions? We're here to help!

We're available 9am to 5pm Monday through Friday.

You can send us an using the message bubble on the bottom right corner.

Someone will reply to you same day during work hours, or next business day when you send a message after hours.

Where is Bar & Cocoa based?

We're located in beautiful Denver, Colorado. All your orders are hand packed and shipped from here.

Is The Packaging Recyclable?

We make every effort to use eco-friendly and minimal packaging to ship each order, while protecting bars/products from breaking/melting.

BOX and PAPER LINERS (Sealed Air) - these are curbside recyclable

BIODEGRADABLE ICE - these will biodegrade in landfills and can be thrown in the trash.

ENVIRO ICE - Discard the gel in the sink, it's drain safe and non-toxic. Or use it as plant food. And recycle the #4 plastic bag.

FOIL LINERS - these are not not recyclable and go out with trash

Where Do I Find Allergen Information?

On each product page we have helpful icons to tell you about the ingredients/allergens. We also have pictures of the back of all bars so you can inspect ingredients for yourself.

The Diet icons may have one slash in the circle or an X on the circle. One slash indicates traces of, or use of shared equipment. (Such as traces of tree nuts.) An X on the icon means it is completely free of that allergen.

When in doubt, please send us a message before ordering and we'll check the ingredients for you.

How Do You Source Your Products?

The makers we feature source their cacao through direct trade. Therefore, local cacao farmers are paid better and makers can nurture higher standards for premium quality cacao and sustainable agroforestry.

All of the chocolate and confections we carry are free of child or slave labor practices.

How Do I Earn Reward Points?

You are automatically enrolled in our Rewards program when you create an account. Points will be honored for all orders placed with the same email address — even if they were made before you registered!

How Do I Work With Bar & Cocoa?

For all inquiries related to partnerships/promotions please use the chat bubble to send a message.

If you're a bean to bar chocolate maker and you'd like to be considered for our club or store, we may ask for samples to see if you're a fit. While we're open, please understand that we get many requests, and that sending samples does not guarantee feedback or that we will feature your bars.

You Didn't Answer My Question!

We are happy to speak with you any time! Message us using the orange chat bubble (on the bottom right corner). Messages will be replied to by email within 1-2 business days (although we are usually a lot quicker than that!) We generally work Monday through Fridays from 9am to 5pm.