Shipping & Returns

How Much Does Shipping Cost?


US/Domestic Orders:
Free standard shipping over $75 Orders
$6.99 Flat Rate for Orders Under $75

$9.99 Flat Rate for Orders Over $150 
$21.99 Flat Rate for Orders Under $150 Taxes/Duties calculated at checkout.

Canada Rates During Warm Weather:
$11.99 Flat Rate for Orders Over $150
$25.99 Flat Rate for Orders Under $150
Taxes/Duties calculated at checkout.

When Does My Order Ship?

Store Purchases

We monitor weather and transit time to determine when we can ship, to ensure the chocolate arrives to you safely. If temperatures are too hot we reserve the right to hold your order until it is cooler. During the summer, orders ship on business days Monday through Thursday to prevent melt. 

Club Subscribers

Bar & Cocoa subscriptions ship out immediately and then on the same day of the month on the following month, or on the next business day if the day is a weekend or a holiday.

PRE-JULY 2022 SUBSCRIBERS: Club boxes ship on the 2nd Monday of each month.

How Do I Track My Order?

Tracking numbers are emailed to you upon shipment. When in doubt, check your email or your store account. If you can't find it, we can resend it to you. You can also use our "Track Your Order" feature.

What Is No Melt Guarantee?

During warmer weather we add an automatic fee to cover the extra cost of shipping (from mid April to September).

Our No Melt Guarantee shields your order from heat damage. Here are the details:


We take extra care on your orders to protect them from heat, using ice/insulation and expedited shipping on all orders to prevent melt. Temperature Hold: We reserve the right to hold the shipment if the destination temperature exceeds 95°F, ensuring it is not exposed to extreme heat.

Shipping Days

To prevent your chocolates from sitting over the weekend, we do not ship orders on Fridays under this guarantee. 


This guarantee is void if the package is left outside and not brought indoors on the day of delivery.
Any melt issues must be reported within 24 hours of the delivery timestamp, with supporting photos of the product and packaging. 


To file a claim, contact our customer service with the necessary evidence of melt.


Approved claims will be eligible for a refund or replacement of the affected items. 

Expedited Shipping

We offer Priority shipping, and Fedex 2Day and Fedex Standard Overnight options at checkout. 

Fedex 2 Day only applies to business days. e.g. if an order ships on Friday, it will arrive to you on Tuesday.

Refunds on Shipping

Shipping charges for Fedex 2 Day and Overnight can be refunded if the order is delayed. There will be no refunds on Standard or Priority shipping charges for delayed orders, they are not guaranteed.


Unfortunately, we do not accept returns. Chocolates are not refundable since they are a food item. However, if you are unhappy for any reason, please message us or call (877) 778-8599 and we'll do what we can to make it right.


While we make every effort to ensure your chocolate arrives in perfect condition, mailing chocolate in warm weather comes with risk.

If your order contains bloomed or melted chocolate, send us a message with a picture of the bars to within 24 hours of arrival. We will either refund your order, or replace your chocolate (depending on stock), or in the case of a subscription, add a free month.

I Received a Delivery Notification But It's Not Here!

If you received a notification that your order has been "delivered' but cannot find it, please wait 24 hours before contacting customer service. In many cases, a package is prematurely marked as delivered and it will arrive within 24 hours.

In some cases packages accidently get delivered to your neighbor, so we recommend checking in with them about your shipment.

My Order is Damaged, Lost, or Melted

Please message us with your order number using the chat below and we'll make it right. We'll track it down and take care of it for you.

How Do You Package & Ship The Chocolate

We utilize minimal eco-friendly packaging to ship each order. In the warmer months, we add ice and insulation to ensure your chocolate arrives in perfect condition. Our ice packs are 100% biodegradable. It helps if you keep an eye out on delivery days and bring in your package as soon as possible. We reserve the right to hold your order if temperature is above 95F.

We use USPS, Fedex and UPS for standard shipping for continental US orders. We ship to over 80 countries, and shipping for international orders is calculated at checkout.

Bar & Cocoa is not responsible for delays resulting from mishandling by the shipping carrier. We reserve the right to change shipping methods at any time without notice.

What About International Orders?

We love sending chocolate all around the world. Because of the costs associated with shipping internationally, ALL INTERNATIONAL ORDERS ARE FINAL SALE. There will be no refunds for issues due to customs or delays that occur. The buyer should contact the carrier with any delivery issue.

Please review your country's international custom and duties as we are not responsible for the payment of those fees, or any delays due to customs procedures. The club subscription is only available in the United States at this time.

Shipping cost is dynamic, and calculated at checkout based on the total weight. No shipping options available? We may not be able to ship to your country due to customs restrictions.

You Didn't Answer My Question!

We are happy to speak with you any time! Message us using the orange chat bubble (on the bottom right corner). Messages will be replied to by email within 1-2 business days (although we are usually a lot quicker than that!) We generally work Monday through Fridays from 9am to 5pm.