Shipping & Returns

Review Holiday Shipping Deadlines!

How Much Does Shipping Cost?

Warm and Cold Weather Shipping Are Different!

COLD WEATHER SHIPPING RATES:

US/Domestic Orders:
Free standard shipping over $75 Orders
$7.99 Flat Rate for Orders Under $75

Canada:
Free standard shipping for Orders Over $150 
$25.99 Flat Rate for Orders Under $150 Taxes/Duties calculated at checkout.

WARM WEATHER SHIPPING RATES:

US/Domestic Orders:
Free standard shipping over $100 Orders
$11.99 Flat Rate for Orders Under $100

Canada:
$6.99 Flat Rate for Orders Over $150$25.99 Flat Rate for Orders Under $150
Taxes/Duties calculated at checkout.

During warmer months, we take extra care on your orders to protect them from heat, using ice/insulation and expedited shipping on all orders to prevent melt.

When Does My Order Ship?

Store Purchases

We monitor weather and transit time to determine when we can ship, to ensure the chocolate arrives to you safely. If temperatures are too hot we reserve the right to hold your order until it is cooler. During the summer, orders ship on business days Monday through Thursday to prevent melt. 

Club Subscribers

Bar & Cocoa subscriptions ship out immediately and then on the same day of the month on the following month, or on the next business day if the day is a weekend or a holiday.

PRE-JULY 2022 SUBSCRIBERS: Club boxes ship on the 2nd Monday of each month.

How Do I Track My Order?

Tracking numbers are emailed to you upon shipment. When in doubt, check your email or your store account. If you can't find it, we can resend it to you. You can also use our "Track Your Order" feature.

What About International Orders?

We love sending chocolate all around the world. Because of the costs associated with shipping internationally, ALL INTERNATIONAL ORDERS ARE FINAL SALE. There will be no refunds for issues due to customs or delays that occur. The buyer should contact the carrier with any delivery issue.

Please review your country's international custom and duties as we are not responsible for the payment of those fees, or any delays due to customs procedures. The club subscription is only available in the United States at this time.

We ship to over 80 countries via DHL Express or Fedex. Shipping cost is dynamic, and calculated at checkout based on the total weight.

No shipping options available? We may not be able to ship to your country due to customs restrictions.

I Received a Delivery Notification But It's Not Here!

If you received a notification that your order has been "delivered' but cannot find it, please wait 24 hours before contacting customer service. In many cases, a package is prematurely marked as delivered and it will arrive within 24 hours.

In some cases packages accidently get delivered to your neighbor, so we recommend checking in with them about your shipment.

My Order is Damaged, Lost, or Melted

Please message us with your order number using the chat below and we'll make it right. We'll track it down and take care of it for you.

How Do You Package & Ship The Chocolate

We utilize minimal eco-friendly packaging to ship each order. In the warmer months, we add ice and insulation to ensure your chocolate arrives in perfect condition. Our ice packs are 100% biodegradable. It helps if you keep an eye out on delivery days and bring in your package as soon as possible. We reserve the right to hold your order if temperature is above 100F.

We use USPS or Fedex for standard shipping for continental US orders. We ship anywhere almost anywhere in the world and shipping for international orders is calculated at checkout.

Bar & Cocoa is not responsible for delays resulting from mishandling by the shipping carrier. We reserve the right to change shipping methods at any time without notice.

Returns

Unfortunately, we do not accept returns. Chocolates are not refundable since they are a food item. However if you are unhappy for any reason, please message us within 7 days of receipt of your order or call (877) 778-8599 and we'll do what we can to make it right.

If we haven't answered your questions on this page reach out anytime. We're here to help!

Refunds

While we make every effort to ensure your chocolate arrives in perfect condition, mailing chocolate in warm weather comes with risk.

If your order contains bloomed or melted chocolate, send us a message with a picture of the bars to within 24 hours of arrival. We will either refund your order, or replace your chocolate (depending on stock), or in the case of a subscription, add a free month.

You Didn't Answer My Question!

We are happy to speak with you any time! Message us using the orange chat bubble (on the bottom right corner). Messages will be replied to by email within 1-2 business days (although we are usually a lot quicker than that!) We generally work Monday through Fridays from 9am to 5pm.