How Much Does Shipping Cost?

U.S. Standard Shipping

• $9 to most U.S. destinations
• $11 to the West Coast (California, Oregon, Washington), Hawaii, Alaska, Nevada, Arizona, and Florida

These rates apply to all order sizes and include the temperature-aware handling needed to ship chocolate safely. There are no surprise fees at delivery.

Canada (prices in USD)

• Rates vary by destination, order size, and seasonal conditions
• Taxes and duties are calculated at checkout and are the responsibility of the recipient

International

We ship to over 80 countries. Shipping cost is calculated at checkout based on total weight. If no shipping options appear at checkout, it may be due to customs restrictions in your country.

When Will My Order Ship?

Orders typically ship Monday through Friday, excluding federal holidays. We monitor weather conditions and transit times carefully and ship when conditions are safe for chocolate.

During warmer months:

• Orders typically ship Monday through Thursday only
• We may briefly hold an order if temperatures are unsafe for transit
• In extreme heat (generally above 95°F), we reserve the right to delay shipment

These holds are deliberate. We would rather wait a day than send chocolate that arrives damaged.

Do You Ship With Ice Packs or Insulation?

Yes, during warmer months. We use insulation, ice packs, and adjusted transit timing based on season, destination, and expected temperatures. This is built into our shipping process and included in the cost of shipping.

Ice packs may no longer be cold when your package arrives. That is normal. What matters is that they kept the chocolate protected during transit.

We recommend bringing your package indoors as soon as possible on delivery days.

How Do I Track My Order?

Tracking details are emailed as soon as your order ships. You can also:

• Log in to your account to view tracking
• Use our Track Your Order page
• Contact us and we'll resend the information

Can I Choose Expedited Shipping?

Yes. Expedited options are available at checkout. A few things to keep in mind:

• Expedited services apply to business days only
• An order shipped on a Friday with Overnight selected will arrive the following Monday

Refunds for expedited shipping are only issued if the carrier fails to meet its delivery commitment. Standard shipping is not time-guaranteed and is not eligible for delay-based refunds.

What Carriers Do You Use?

We primarily use UPS for standard shipping within the continental U.S., with USPS and FedEx as secondary options. International shipments use the best available carrier for your destination.

Bar & Cocoa is not responsible for delays caused by carrier mishandling. We reserve the right to change shipping methods at any time without notice.

What Should I Know Before Placing an International Order?

All international orders are final sale. We are unable to issue refunds for issues related to customs holds, duties, or carrier delays outside the U.S. If a delivery issue occurs internationally, the buyer should contact the carrier directly.

Please review your country's customs and import duty policies before ordering. You are responsible for any fees or delays related to customs procedures.

Club subscriptions are currently only available within the United States.

How Do You Package the Chocolate?

We use minimal packaging designed to protect your chocolate. During warmer months, insulation and ice packs are added based on season, destination, and transit time.

Recyclability:

• Boxes and paper liners are curbside recyclable
• Foil liners are not recyclable and should go in the trash