Help with something you've already ordered, or questions about your account.
Contact us within 24 hours of delivery with your order number and clear photos of the product and interior packaging. We'll make it right.
Our first priority is to replace the item or issue store credit so you can enjoy your chocolate as intended. In cases where a replacement or credit isn't the right fit, we'll issue a refund. For subscriptions, we may add a free month instead.
If requested photos or a return shipment are declined, we are unable to proceed with a resolution.
Chocolate is a food product and cannot be returned. That said, if something isn't right, we want to know. Reach out and we'll work toward a fair resolution.
You can contact us by message or by phone at (888) 336-2136.
Customers are responsible for return shipping costs on approved returns. Original shipping charges are non-refundable.
Contact us as soon as you notice. Include your order number and let us know what's missing. We'll look into it and take care of it.
The sooner you reach out, the faster we can resolve it.
Carriers occasionally mark packages as delivered before they arrive. Please allow 24 hours. Most packages show up shortly after the initial notification.
If it still hasn't appeared:
Melt or heat damage: Send us a message with photos within 24 hours of delivery. We'll either refund your order, replace the chocolate (depending on stock), or for subscriptions, add a free month.
Other product issues: Reach out within 7 days of delivery and we'll find a fair resolution.
Expedited shipping: Refunds for expedited shipping are only issued if the carrier fails to meet its delivery commitment. Standard shipping is not time-guaranteed.
Each product page includes icons that indicate common allergens and dietary information. We also include photos of the back of every bar so you can review the full ingredient list yourself.
The diet icons use two symbols: a single slash in the circle means "traces of" or shared equipment (for example, traces of tree nuts). An X on the icon means the product is completely free of that allergen.
If you're unsure about a specific product, send us a message before ordering and we'll check the ingredients for you.
You're automatically enrolled in our Rewards program when you create an account. Points are honored for all orders placed with the same email address, including orders placed before you registered.
For full details, visit our Rewards page.
We're available 9am to 5pm Eastern, Monday through Friday. Use the message bubble on the bottom right corner of any page to reach us.
Messages sent during business hours are typically answered the same day. Messages sent after hours will receive a reply the next business day.
You can also call us at (888) 336-2136.
For partnership, wholesale, or promotional inquiries, send us a message using the chat bubble.
If you're a bean-to-bar chocolate maker and would like to be considered for our club or store, we may ask for samples. We receive many requests, and sending samples does not guarantee inclusion or feedback.
We are happy to speak with you any time! Click this button to send us a message. Messages will be replied to by email within 1-2 business days (although we are usually a lot quicker than that!). We generally work Monday through Fridays from 9am to 5pm.